Frequently Asked Questions

GETTING STARTED
How do I set Parking to see my Avid projects?

When first started, Marquis PARKING will automatically configure itself to look in the default locations for your Private and Shared Avid projects on your local disk.

If you have external Avid Projects, use the Configuration button on the GUI to open the Configuration dialogue and select the Project Locations tab. Use the Add Location... button to add new folders that contain projects, If you have a complex structure of projects, perhaps sub-divided by channel, period or customer, select a location higher up in the folder structure and the Tree View will reflect the structure and allow you to quickly locate your projects.

If you are using PARKING on a machine which does not have Media Composer installed, you can delete the default Project Locations, otherwise these will cause errors in the Console.

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How do I set Parking to see my media?

When first started, PARKING will automatically find any mounted (drive letter or UNC) media workspaces that are available, and these will be listed in the Workspaces panel of the Home tab. If it does not find your media workspaces you can add them by using the Configuration button on the GUI to open the Configuration dialogue and select the Workspaces tab. Use the Add Workspace... button and type in the UNC path of the workspace.

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Is Parking available on the Mac?

PARKING is not currently available on the Mac, however if the project and media directories are available on the network, PARKING installed on a PC will be able to archive the projects. Customers using Bootcamp to boot their Windows on their Mac have successfully used PARKING on their Mac.

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Does Parking support Avid Media Access?

Any media on Avid Media Access (AMA) should be consolidated onto Avid storage accessible from the Windows file system.

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How do I set up my licence for Parking?

PARKING can be licensed in several different ways. There are detailed instructions in the on-line help and the pdf of the manual. You can find the pdf in the %ProgramFiles%\Marquis\Project Parking folder (or in the %ProgramFiles(x86)%\Marquis\Project Parking folder on 64 bit systems).

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EVALUATIONS, TRAINING MATERIALS
Can I get a free evaluation licence?

A free 14 day evaluation licence is available on request. Please register your details with us here.

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Can I restore bins from one project’s archive to another?

Yes! Any bin, folder of bins or selection of bins from an archive can be restored to any project which is currently on line. The bins will be copied into a new folder named as the name and version of the archive.

Note that Avid cannot open two bins with the same name at the same time, so you will have to close one copy of the bin before opening another.

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BEST PRACTICES
How to best work with Interplay?

PARKING does not interrogate Interplay for details of what is stored in its folders, however this need not be a disadvantage if projects are checked out to a shared workspace on the ISIS. Editors check projects out of Interplay to the shared workspace and then edit them in place. Once complete they are checked back into Interplay. In this way the projects on the ISIS are kept up to date with those in Interplay. PARKING can therefore use the projects on the ISIS as up to date proxies for those on Interplay.

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Can I look at an archive in Avid?

Archive directories have the same structure as Avid project directories. If you have a project archive in a directory, you need to mount the directory above it as a drive and then tell Avid to include it using the AllDrives command in the Avid Console. For example if your project is called BAZtest4, and is in directory: D:\BAZtest4 you should mount D:\BAZtest4\_media\OS as a drive (for each folder under _media if there are several).

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Avid does not see the media I have transferred / restored?

In a non-Interplay environment, each Avid workstation indexes its own media. If you are adding media to shared storage by transferring or restoring a project, you need to arrange for it to go into the right sub-folder of the media directory if the target Avid workstation is to see it and index it. You do this by typing the name of that workstation into the Workstation: field in the Restore or Transfer Details dialogues. When you restart Media Composer on that workstation it will report that it has found new media.

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TECHNICAL DETAILS
Where does the metadata about an archive live?

Marquis PARKING does not store the archive metadata in a central database, but rather stores the metadata with each archive. This makes the archive truly portable and means that regardless of where the archive was made, if the archive can be seen, it can be restored.

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Where does Parking store its configuration?

Marquis PARKING stores the minimal configuration in a file starting “Project.Parking.exe...” in the User Application Data folder in a sub-folder called Marquis_Broadcast_Limited.

In Microsoft Windows, the Application Data folder can be located by bringing up the Window Run window (Windows Key + R) and typing %LOCALAPPDATA%\Marquis_Broadcast_Limited. The configuration can be copied to another machine or removed by simply deleting the preference files.

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How does Parking verify copies of files?

PARKING uses an MD5 checksum to verify that a copied file is a true duplicate of the original. During the copy process, PARKING calculates the source MD5 checksum. Once the copy is complete, it then reads the destination file back and calculates the MD5 checksum again. If the two checksums match the copy is considered to have been successfully completed, otherwise an error will be produced and that action will be abandoned.

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Does Parking support Avid Interplay?

PARKING v1.1.7 and later supports Avid Interplay environments. During project analysis large Interplay workspaces will take longer to be analysed the first time they are seen. PARKING does not update Interplay when it adds or removes media, though Interplay recognises these changes as it scans the media. See “How to best work with Interplay?” for more information.

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Where do notes go?

Notes that you attach to a particular archive will appear in the Archive Report in the Archives & Restore tab when the archive is selected. They also appear in the XML files: archive.detail and archive.report, which can be found in the same folder as the archive.

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If I restore bins to a different project, where do they go?

You can restore bins from an archive to any project. The bins will be copied into a new folder named as the name and version of the archive they came from. The bins in the destination folder will not be changed.

Note that Avid cannot open two bins with the same name at the same time, so you will have to close one copy of the bin before opening another.

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What happens when I re-integrate a project I have edited off site?

When you re-integrate a project (perhaps one that you transferred to removable storage for off site editing), PARKING only copies back the bins that have changed and any additional media. These bins will be copied into a new folder named as the name and date of the project they came from. The bins in the destination folder will not be changed.

Note that Avid cannot open two bins with the same name at the same time, so you will have to close one copy of the bin before opening another.

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TROUBLESHOOTING
I’ve got problems, how can I investigate?

There are several tools in PARKING which can help you investigate what is going on if you face errors and warnings:

  • Read messages carefully as they have been written to try to explain the problem as clearly as possible
  • On the Activity tab in the Console, you can click the down arrow to the left of an error or warning to get more information about it
  • You can get the additional information in the Console by enabling Verbose logging in the Advanced tab of the Configuration dialogue
  • You can automatically save the output of the Console by ticking the Auto save box just below the console, you can find out the folder that the log is being written to by hovering over the “Auto save” text
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Parking reports missing media files on the remote workstation's local drives.

These media files are not accessible from the workstation running PARKING. On the edit workstation, consolidate the media files onto shared storage and try again, or share the local drive.

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My licence does not work.

The most likely explanation is that your license file does not match the Host ID of the workstation you are using. Check this by comparing the Host ID reported on the Licence Screen with the Host ID in your license file.

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I have set Project Locations to point to the directory with my Avid project in it, but I cannot see the project?

Because Avid projects are stored in a directory of the same name, PARKING looks for Avid project files in directories below the directory you set Project Locations to. Set Project Locations to one directory higher and your projects will appear.

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I have swept orphans but they still appear in the Workspace Analysis.

What appears in the Workspace and Project Analysis tabs is a taken from the last Storage Analysis that you performed. This is a snapshot of the state of your storage at that time. No actions taken in PARKING will affect this analysis, nor what is displayed in the Project and Workspace Analysis tabs. To update this information after operations such as sweep, restore or transfer, re-run the Storage Analysis.

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What is a semaphore timeout error and what can I do about it?

Some configurations of workstation client and Avid ISIS or Unity storage generate an error during file copy or storage analysis of the form:

3/4/2013 8:26:02 PM : (Error) Copying file [\\...mxf]

The semaphore timeout period has expired.

This has sometimes been seen to be caused by particular Network Interface Cards, or other network devices between the workstation and the Avid storage. It can sometimes be cured by moving PARKING to another workstation.

If it is not possible to move PARKING to another workstation, the errors can usually be eliminated by limiting the number of threads PARKING uses to access the Avid storage, or the bandwidth available to it. Both of these parameters are controllable from the Advanced tab of the Configuration dialogue. Initially you might try reducing the “Maximum number of concurrent media file scans” to 6 and reducing the “Limit network bandwidth utilisation” to 300. Additional help can be sought from Marquis Broadcast support on support@marquisbroadcast.com.

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Is there a log file?

A log of actions is available in the Console. It is possible to save the entire contents of the console by selecting "Save To File...". Alternatively you can automatically save the output of the Console by ticking the Auto save box just below the console, you can find out the folder that the log is being written to by hovering over the “Auto save” text. You can get the additional information in the Console by enabling Verbose logging in the Advanced tab of the Configuration dialogue.

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Why does the Storage Analysis take so long?

In order to complete Storage Analysis, PARKING must look in every bin of every project and at every media file on line. The speed of network access to the storage from the workstation performing the analysis will be most critical in how long this takes. In tests we have seen 500,000 media files, taking up 100TB of storage and approximately 1,000 projects be analysed in as little as 2.5 hours.

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Why does Archive, Sweep or Transfer take so long?

The speed of network access to the storage from the workstation performing the analysis will be most critical in how long this takes. Note that this relates to the shared Avid storage and the destination or source storage. You can test the speed by doing a Windows copy of a large file. You should see speeds similar to this in PARKING. For example a workstation connected to Avid ISIS over a 1 Gig Ethernet network might achieve 30% utilisation. This would equate to a 1TB project taking 9 hours to archive.

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About Us

Marquis moves media and metadata between different systems in broadcast and post-production workflows.

Head Office: +44 (0) 118 984 4111

Email: info@